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Salesforce Success Cloud

Success with Marketing Cloud

CONNECT WITH EXPERTS, GET BEST PRACTICES, AND LEARN WITH TRAILS

Optimize your social listening with Social Studio.

Learn the best social listening strategies to uncover the business insights you need to deliver excellent customer service.

LISTEN WITH INTENT

Our experts share their advice on how to listen with intent and align your business goals with social data.

Listen in as our expert explains the 9 benchmarks you need to achieve to move the needle on your social media maturity score.

Read documentation on how to have success with social listening.

Join a virtual interactive group discussion facilitated by a Salesforce expert. Learn and share best practices with other customers.

Want more 1:1 help? Our team of certified experts will help guide you through setting up a successful social strategy. Ask your Account Executive for more information.

OPTIMIZE YOUR TOPIC PROFILE

Get advice on how to optimize topic profiles to get to the conversations that matter to your business.

Visit the Marketing Cloud Documentation library for a complete overview of creating Topic Profiles.

Take courses designed to help you set up your topic profile.

Talk directly with a Success Specialist to get the most from the Marketing Cloud’s capabilities and deliver the insights you need to succeed.

UNDERSTAND THE CONVERSATION

Get insights into conversations and interactions with reports and dashboards.

Read documentation on how to create effective workbenches and dashboards in Social Studio.

Talk directly with a Success Specialist to get 1:1 help with Sentiment Tuning.


Need Help?

Reach an expert directly to get guidance and support:

Email: marketingcloudsupport@salesforce.com

Call: 1-888-672-3426 or 1-506-442-7100 (option 2 for Support)

UK: 08-082346739
Australia: 1-800-894866


*Offered to Premier customers only – learn more about Success Plans

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