Best Practices
Our experts share their advice on how to listen with intent and align your business goals with social data.
- Moving from Social Listening to Social Intelligence
- Social Listening to Social Intelligence: Connecting Business Use Cases with Social Metrics
Video
Listen in as our expert explains the 9 benchmarks you need to achieve to move the needle on your social media maturity score.
Documentation
Read documentation on how to have success with social listening.
Virtual Group Discussion
Join a virtual interactive group discussion facilitated by a Salesforce expert. Learn and share best practices with other customers.
Professional Services
Want more 1:1 help? Our team of certified experts will help guide you through setting up a successful social strategy. Ask your Account Executive for more information.
Best Practices
Get advice on how to optimize topic profiles to get to the conversations that matter to your business.
Documentation
Visit the Marketing Cloud Documentation library for a complete overview of creating Topic Profiles.
Training
Take courses designed to help you set up your topic profile.
Accelerators*
Talk directly with a Success Specialist to get the most from the Marketing Cloud’s capabilities and deliver the insights you need to succeed.
Best Practices
Get insights into conversations and interactions with reports and dashboards.
Documentation
Read documentation on how to create effective workbenches and dashboards in Social Studio.
Accelerators*
Talk directly with a Success Specialist to get 1:1 help with Sentiment Tuning.
Need Help?
Reach an expert directly to get guidance and support:
Email: marketingcloudsupport@salesforce.com
Call: 1-888-672-3426 or 1-506-442-7100 (option 2 for Support)
UK: 08-082346739
Australia: 1-800-894866
*Offered to Premier customers only – learn more about Success Plans